Last Updated: July 2025

Hasdei Eran (NPO), the organization operating the “Netina” platform (hereafter: “Netina,” “we,” “our,” or “the platform”), places the highest importance on protecting the privacy of its users – including donors, campaign initiators, petition signers, visitors, and any other individual using our services. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data.

By using our platform, you agree to the terms of this policy and our Terms of Use. If you do not agree, please refrain from using the site. This policy is written in masculine form for convenience but refers equally to all genders.

1. Information We Collect

When using our platform, we may collect the following types of information:

• Information you provide: name, phone number, email, physical address, ID number, campaign/petition content, text, images, documents, medical or legal records.
• Financial information: donation amounts, payment method, transaction details. We do not store full credit card information.
• Technical data: IP address, device type, browser, operating system, session times, page visits, approximate location (via IP), and digital identifiers.
• Communications: support inquiries, contact forms, messages, or responses to surveys.
• Third-party tools: cookies, Facebook Pixel, Google Analytics, and similar advertising or analytics services.

In some cases, we may collect biometric data or ID verification documents, subject to your explicit consent and applicable law.

2. Purpose of Data Use

We use your data for the following purposes:

• To operate, maintain, and improve the platform.
• To open, manage, and publish campaigns and petitions.
• To provide secure, reliable service.
• To verify identity and protect against fraud or misuse.
• To respond to inquiries and provide customer support.
• To tailor the user experience and interface to your preferences.
• To send newsletters, reminders, campaign updates, and relevant content.
• To conduct statistical analysis and improve performance.

Email Communications & Unsubscribing

We may send you relevant updates, reminders, and campaign content. We do not send spam.

You can unsubscribe at any time using the “unsubscribe” link included in our messages or by contacting us at:
📧 support@netina.org.il

We will honor every opt-out request within a reasonable timeframe.

3. Analytics, Personalization & AI-Based Optimization

• We may use anonymized data to enhance campaign moderation, fraud detection, and platform trust metrics.
• We may personalize your user experience, communications, and recommended content.
• Statistical and behavioral data may inform the optimization of outreach or donation flows.

4. Cookies & External Technologies

We use cookies, pixels, tags, SDKs, and similar technologies to:

• Enable proper site functionality.
• Improve site security and performance.
• Measure usage statistics and audience behavior.
• Provide tailored content and targeted advertising.

These technologies may include third-party services (e.g., Google Analytics, Facebook, YouTube, etc.). You can disable cookies in your browser settings, though this may impact site performance.

5. Data Sharing with Third Parties

We do not sell or rent personal data. However, data may be shared with:

• Service providers: such as cloud hosting, CRM, payment processors, and IT security firms.
• Partners and organizations: only with the user’s clear consent.
• Legal authorities: when required by law or valid court order.
• In case of legal disputes: for the purpose of defense or investigation.
• If ownership changes: in case of merger, acquisition, or restructuring, under equal or better privacy terms.

We may also share aggregated or anonymized data for research and analytics.

6. Minors

Our services are intended for users aged 18 and above.
Campaigns or donations by minors must include verifiable parental or guardian consent.
We reserve the right to suspend accounts that violate this policy.

7. Your Rights

Under applicable privacy laws, you may request:

• A copy of your stored personal data.
• Corrections or updates to inaccurate information.
• Deletion of your data (unless required for legal or operational reasons).
• To object to direct marketing communications.

Requests must be submitted in writing with suitable identification to:
📧 support@netina.org.il

8. Data Security

We implement advanced security measures, including:

• End-to-end encryption (SSL/TLS).
• Secure cloud storage with strict access control.
• Real-time threat monitoring and anomaly detection.
• Data access limited to authorized personnel only.
• Regular audits and system reviews.

Despite our efforts, no system is 100% secure. Use of the platform is at your own risk.

9. Legal Disclaimer & Limitation of Liability

• Netina acts solely as a technological platform and is not a party to donation agreements.
• We do not guarantee the accuracy, success, or fulfillment of any campaign.
• Users are solely responsible for the content and outcomes of their campaigns or donations.
• We shall not be held liable for any direct, indirect, incidental, or consequential damages arising from use of the platform.
• All services are provided “as-is” with no warranties or guarantees.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes take effect upon publication. We recommend reviewing this policy periodically.

11. Contact Us

For any questions, requests, or clarifications regarding this Privacy Policy:

📧 support@netina.org.il

At Netina, we value transparency and integrity. Your trust matters.
Your data is protected with the same care we give to every person who seeks help through us.